The numbers for service are
800 194 971 (toll-free) for calls from Italy
+39 0383 1925009 for calls from outside of Italy
To quickly access the service, please prepare the following information before calling:
It can be reached from any web browser at http://service.brambati.it/brambati
Each customer accesses their own dedicated area (username and password are communicated along with the customer code) from which they can:
- open a new request for assistance
- manage an open ticket by adding additional information or images
- perform analysis of previous tickets and statistics
A unique ticket number will be assigned to every service request. The ticket will be managed by the Front Office staff or sent to the appropriate specialist according to time priority and type and severity of the failure, identifying the perfect specialist for a prompt solution to the problem.
There are 3 contract levels available:
Bronze with pay service on an hourly basis and the right to call
Silver with an annual contract, right to priority level 2, and uninterrupted business hours
Gold with an annual contract, right to priority level 1, uninterrupted business hours, and extended hours
Please contact your representative for any information regarding the customer code, portal access data, advantages in subscribing to a contract, or detailed information about the service.